DB손해보험

[User Guide]

You can use various services related to contract confirmation, insurance premium payment, loans, and compensation for insurance subscribed to by DB Insurance more conveniently through the mobile app.

[Possible tasks]

1. Contract management
- Contract inquiry, contract conclusion management
- Transfer account registration/change, customer information change, short-term driver expansion, driver scope/age special contract change
- Insurance premium payment
- Mid-term withdrawal inquiry/application, refund inquiry/application
- Certificate issuance

2. Loan
- Insurance contract loan application/repayment, interest payment account change, loan remittance account application/change, loan status inquiry
- Credit loan application/repayment, loan status inquiry
- Real estate collateral loan repayment, loan status inquiry

3. Compensation
- Insurance claim reception, insurance claim document loan, compensation processing history inquiry, insurance claim required documents guidance
- Car breakdown dispatch request

4. Insurance products
- Self-simple coverage analysis, car insurance, driver's insurance, health/children's insurance, pension/savings insurance, fire/disaster/pet insurance, traveler's insurance, etc.

5. Service
- Find branch/service network, visible ARS usage guide, chatbot service guide, Mobile insurance securities service, Find my PA/compensation agent, events, etc.

6. Authentication Center
- Register/change/delete public certificate, register/change biometric authentication (Financial Supervisory Service FIDO-based fingerprint recognition service)

[Inquiry]

If you have any inconveniences or inquiries while using the service, please contact us at the number below.

1588-0100

[Visible ARS use consent and permission guide]

Your consent to the use of your information and consent to access rights is required for the visible ARS service provided by Colgate.

If you do not wish to use the service after consenting, please contact the customer center (080-135-1136).

[Information requiring consent to use]
Purpose of provision: Provision of visible ARS service
Information: Mobile phone number, app push ID
Recipient: Colgate
Period of use of recipient's information: Until withdrawal of consent

[Access rights]
- Reading phone number
- Reading mobile phone status and ID
- Displaying on top of other apps

The collected mobile phone number is used only for the purpose of user identification to provide visible ARS service. If you do not wish to use it, selecting the reject button will be processed as non-consent.

Even if you do not agree to the provision of services, you can still use the app normally.

If you agree to use, you will be taken to the settings screen to allow the necessary permissions and permission to display over other apps.

How to change permission to display over other apps

Device settings > Applications > DB Insurance Direct > Display over other apps > Allow permission On/Off

[Collect list of installed apps]
DB Insurance app collects/uses/shares information on installed apps on smartphone devices to prevent electronic financial transaction accidents such as voice phishing and malicious apps. (App use is restricted when an app requiring caution is detected)

* DB Insurance app does not, in principle, collect sensitive information that may infringe on the customer's privacy, and if necessary, collects it with the customer's separate consent and uses it only for the purpose of consent.